Factors Affecting the Adoption of Electronic Banking and Agent Banking in the Ethiopia in Case of Selected Banks.
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Date
2024-06-20
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A.A.U
Abstract
The purpose of this descriptive study is to identify the variables and factors affecting the
adoption of electronic banking and agent banking in Ethiopia's banking sector. A survey
design was employed through the use of questionnaires sent out to the respondents.
According to the report, the banking industry's biggest obstacles to implementing electronic
banking and agent banking were a lack of skilled IT workers, insufficient national ICT
infrastructure, a lack of government support, security risks, a lack of legal and regulatory
frameworks, and a lack of competition from foreign and domestic banks. The study
population comprised the selected five banks, namely Commercial Bank of Ethiopia, Awash
International Bank, Dashen Bank, Bank of Abyssinia, and Addis International Bank. The
collected data was analysed using descriptive statistics using SPSS version 26. The study also
found that prospects for adopting electronic banking and agent banking systems were
determined by perceived usefulness and cases of use. In order to support the banking
industry, the study recommends that Ethiopian tel-com invest in ICT infrastructure
developments. It also shows that the government establishes comprehensive legal and
regulatory frameworks on the use of technological innovation and the use of third-party
retail agents in the banking sector, closely monitors the banking industry, and strictly
enforces adherence to e-banking and agent banking guidelines. Meanwhile, the banks should
continuously ensure that agents are carefully evaluated.