Supply Chain Performance Measurement and Framework Development Case Company: Ethiopian Airlines- Tool Engineering Section
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Date
2018-06
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Addis Ababa University
Abstract
The purpose of this paper is to present “Supply Chain Performance Measurement (SCPM) and
Framework Development in case of Ethiopian Airlines -Tool Engineering section using Supply
Chain Operation Reference (SCOR) model”. The business environments of the aviation industry
maintenance organizations are heavily related to the performance of the supply chain networks and
the supply chain performance measurement metrics. Aircraft maintenance stations are competing
and measured each other through: on time accomplishment of maintenance tasks, readiness of
aircraft for dispatch, customer satisfaction, and secureness of safety and working environment.
Ethiopian Airlines-Maintenance Repair Overhaul (MRO) is one of aircraft maintenance service
provider company, but some sections affected with lack of supply chain performance measurement
system. From the past half year report and from the secondary collected data - Tool Engineering
section is one of the most responsible section for aircraft delay, tasks carryover, customer
dissatisfaction, weak inventory management system, material and information distortion are highly
occurred from other supporting sections.
Hence; this research focuses on to illustrate impact of supply chain performance measurement
metrics and framework development to enhancing profitability of the company and prevent the
problems encounters in Ethiopian Airlines- Tool Engineering section. To do this qualitative and
quantitative data’s had been obtainable from internal and external customers, suppliers and from
inter-departments. Based on the research, Supply Chain Operation Reference (SCOR) performance
measurement model with pair-wise comparison of Analytical Hierarchy Priority (AHP) methodology
has been developed to enhance the section performance and its supply chain measurement system.
The developed framework of SCOR with AHP has been proposed, to contribute on tool engineering
supply chain performance measurements and metrics enhancement on the company productivity.
The proposed framework is used on tool engineering section supply chain performance
measurements. However, the developed measurement and framework also could be consumed in
other aviation sub-sections and industries by customizing the SCOR+AHP modules.
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Keywords
Supply chain performance measurement, Supply Chain Operation Reference (SCOR), Analytical Hierarchy Process (AHP), SCOR+AHP performance measurement framework