Assessing Factors Affecting Performance of Motor Insurance: A Case Study of Ethiopian Insurance Corporation
| dc.contributor.advisor | Worku Mekonnen (PhD) | |
| dc.contributor.author | Kabtamu W/Michael | |
| dc.date.accessioned | 2024-02-23T11:57:21Z | |
| dc.date.available | 2024-02-23T11:57:21Z | |
| dc.date.issued | 2022-08 | |
| dc.description.abstract | The objective of this study is to investigate factors affecting the performance of motor insurance in Ethiopian Insurance Corporation. The research design used in this study was descriptive research design and the research methodology used were quantitative and qualitative collection method of data. By using survey questionnaire primary data were collected from 174 respondents. The software SPSS version 25 was used to test the reliability of survey questionnaire and the Cronbach alpha was 0.788 which was in the range of good. Hence, the analysis regarding to the factors effecting the performance of motor insurance in the company was continued. From the primary data analysis and secondary data the findings of the study revealed that marketing and sales was in the range of highest with a mean of 3.64,technology and service quality were in the range of moderate with a mean of a mean of 3.45 and 3.18.The growth rate of motor insurance was 9.2%,the premium share of motor insurance was 33.2% ,the loss ratio of the motor insurance in EIC was 50.5% on average and there were some similarity between the findings of this study and the study conducted by other researchers. Based on the findings of the study recommendations such as the company should provide flexible service for customers, entertain the motor insurance claim with in stated period of time and handling their complaint properly, improving improper network infrastructure were given. Key words: Insurance, Motor insurance, Performance, Ethiopian Insurance Corporation | |
| dc.identifier.uri | https://etd.aau.edu.et/handle/123456789/1988 | |
| dc.language.iso | en_US | |
| dc.publisher | Addis Ababa University | |
| dc.title | Assessing Factors Affecting Performance of Motor Insurance: A Case Study of Ethiopian Insurance Corporation | |
| dc.type | Thesis |