Parental Satisfaction Concerning Their Neonatal Care and Associated Factors in Selected Governmental Hospital, Addis Ababa, Ethiopia, 2017
No Thumbnail Available
Date
2017-06
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Addis Ababa University
Abstract
Background The newborn period (neonate) is defined as beginning at birth and lasting through
the 28th day. Following birth Neonatal intensive care units (NICUs) are those units that are
specifically designed for premature and very ill newborns with different diagnoses. Measuring
patient satisfaction has become an integral part of hospital management strategies for quality
assurance and accreditation process in most countries. Therefore the aim of this study is to
assess the parent satisfaction and associated factors in the neonatal intensive care unit.
Objective to assess the level of satisfaction and associated factors concerning their neonatal care
in NICU of selected governmental hospital, Addis Ababa, Ethiopia, 2017.
Methodology An institutional based cross sectional study was conducted among parents of
hospitalized neonate in selected government hospital. Data was collected by using interviewer -
administered structured questionnaire. Then the collected data was entered and cleaned using Epi
data versions 3.1 and then it was exported & analyzed using Statistical Package for Social
Science (SPSS) version 20. To determine association between nominal variables such as socio-
demographic variables and parents’ level of satisfaction bivariate and multiple logistic
regressions were computed.
Result: The overall proportion of parental satisfaction of admitted neonate was found to be
41.8%. Parents who disagreed with the chair in the waiting area were less likely to be satisfied
than who agreed [AOR= 0.24(0.078-0.739)]. Those who disagreed with keep informed about
their child condition were less likely to be satisfied than who agreed [AOR= 0.143(0.049-0.41)]
and parents who agreed with information about NICU rules 4.57 times more likely satisfied than
who disagreed [AOR=4.57(1.563-13.37)].
Conclusion and recommendations Among 400 Parents 41.8% were satisfied. Accessibility of
enough chairs in the waiting area, keeping well informed parents concerning their neonatal
condition and informed about NICU rules were determinant factors of parental satisfaction. As a
recommendation, Prepare good waiting area which should include accessibility of drinking
water, bathing rooms, enough chair and toilet. Make an effort to initiate family centered care in
order to inform the child condition.
Keywords: parental
satisfaction
NICU
hospital care
Description
Keywords
Parental satisfaction NICU hospital care