Parental Satisfaction Concerning Their Neonatal Care and Associated Factors in Selected Governmental Hospital, Addis Ababa, Ethiopia, 2017
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Date
2017-06
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Addis Ababa University
Abstract
Background The newborn period (neonate) is defined as beginning at birth and lasting throughthe 28th day. Following birth Neonatal intensive care units (NICUs) are those units that arespecifically designed for premature and very ill newborns with different diagnoses. Measuring patient satisfaction has become an integral part of hospital management strategies for qualityassurance and accreditation process in most countries. Therefore the aim of this study is toassess the parent satisfaction and associated factors in the neonatal intensive care unit.
Objective to assess the level of satisfaction and associated factors concerning their neonatal carein NICU of selected governmental hospital, Addis Ababa, Ethiopia, 2017.
Methodology An institutional based cross sectional study was conducted among parents ofhospitalized neonate in selected government hospital. Data was collected by using interviewer -administered structured questionnaire. Then the collected data was entered and cleaned using Epidata versions 3.1 and then it was exported & analyzed using Statistical Package for SocialScience (SPSS) version 20. To determine association between nominal variables such as socio-demographic variables and parents’ level of satisfaction bivariate and multiple logisticregressions were computed.
Result: The overall proportion of parental satisfaction of admitted neonate was found to be41.8%. Parents who disagreed with the chair in the waiting area were less likely to be satisfiedthan who agreed [AOR= 0.24(0.078-0.739)]. Those who disagreed with keep informed abouttheir child condition were less likely to be satisfied than who agreed [AOR= 0.143(0.049-0.41)]and parents who agreed with information about NICU rules 4.57 times more likely satisfied thanwho disagreed [AOR=4.57(1.563-13.37)].
Conclusion and recommendations Among 400 Parents 41.8% were satisfied. Accessibility ofenough chairs in the waiting area, keeping well informed parents concerning their neonatalcondition and informed about NICU rules were determinant factors of parental satisfaction. As arecommendation, Prepare good waiting area which should include accessibility of drinkingwater, bathing rooms, enough chair and toilet. Make an effort to initiate family centered care inorder to inform the child condition.
Keywords: parentalsatisfactionNICUhospital care
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Keywords
Parental satisfaction NICU hospital care