Assessing The Effect Of Motivation On Job Satisfaction And Employees Performance: Case Of Commercial Bank Of Ethiopia
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Date
2020-06
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Addis Ababa University
Abstract
The aim of this research paper is to assessing the effect of motivation on Job satisfaction and
lead to Employee Performance by the case organization, Commercial Bank of Ethiopia.
Motivational factors (Salary and Benefit, Promotion, Recognition, Work Content, and Working
Condition) are assessed in order to find motivation effect on job satisfaction. The study takes job
satisfaction as a mediator between motivation and employee performance. The study was
conducted based on the data gathered from sixteen branches of commercial bank of Ethiopia. A
mixed research approach was used to answer the research questions that emerged through the
review of existing literature and the experiences of the researcher in respect to effect of
motivation on job satisfaction and lead to employee performance. The study statistically
analyzed data obtained from the survey questionnaire. A research framework developed based
on Herzberg Two Factor Theory and modified by the researcher is used to guide the study. The
result of the study indicated that job satisfaction is highly lead employees to performance in
other word job satisfaction is a significant and strong mediator between motivation and
employee performance but related to motivation employees are not satisfied and motivated with
the current procedure carried out by the bank. It revealed that they are mostly not satisfied with
the promotion, recognition and work content practice of the bank. The study suggests different
measures include: drafting and implementing clear and appropriate career advancement
procedures, providing proper and timely recognition as part of the system, the basis of
motivational procedures taken up by the organization should follow the interest of employees,
and shaping and implementing appropriate motivational techniques in order to satisfy its
employees and to get high employee performance In order to achieve organizational objectives
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Keywords
Motivation, Job Satisfaction, Employee Performance