A Comparative Study of Burnout and Coping Strategies between Hiv Counselors: Face To Face and Onilne Counseling Services in Addis Ababa
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Date
2010-06
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Addis Ababa University
Abstract
The purpose of this study was to compare burnout and coping strategies between HIV counselors
inface 10 face and online counseling settings in Addis Ababa. The sludy was design quanlilative
and qualilative. For the quantitative data the participant were selected in a proportional
stratified sampling technique included 64 face 10 face and 47 online HlV counselors in bOlh
counseling sellings. In addition, 23 participants were selected a random purposive sampling
technique to offer qualitative data from both counseling settings. For Ihe purpose of galhering
the quanlitative data, the instruments namely: demographic questionnaire, Maslach Burnout
InventOlY and the COPE questionnaire were used to gathered quantitative data. Qualitative data
was also gathered in the FGD Guide and Interview Guide.
Thus, this study revealed that HIV counselors in online counseling settings scored high on
emotional exhaustion (30.3), depersonalization (J 3.53) and low in personal accomplishment
(28. 72) dimensions of burnout as compared to HIV counselors in face to face setting emotional
exhaustion (26.21), depersonalization (J 1.71) and personal accomplishment (32.78) of burnout
dimensions. And the difference was statistically significant in emotional exhaustion (t=-2.55,
p<.05) and personal accomplishment. (t= -2.5, p<05) dimension. But there was no a significant
difference on depersonalization dimension of burnout between the two groups. In addition, a
statistically significant difference was found on problem focused coping strategy (t=2. 15, p<. 0 I)
between the two groups. No statically significant was found in emotion focused coping strategy
in both groups. Statistically negative correlation was observed between some demographic
variables such as age with emotional exhaustion (1'=-.249, p< .01), age with depersonalization
(1'= -.289, p< .01) dimensions of burnout and years of experiences and pe.'·sonal accomplishment
(1'=-.253, p<. OI) dimension of burnout. A statistically positive correlation was also observed
between average number of clients served per day and emotional exhaustion (1'=.233 p<05) in
both groups. A statistically positive correlation was found between sex and emotional focused
coping strategy at (1'=.202, p<.05) and problem focused coping strategy at (1'=.247, p<.OI)
respectively. Lastly, a significant positive correlation was also observed in the emotional
exhaustion dimension of the burnout and the emotional focused coping strategy at (1'=.263, P.
<. 01) in both groups. Generally, this study has shown that HIV counselors sufJerfi'ommoderate
to high level of burnout and online HIV counselors reported that they usedji'equently emotional
focused coping strategy while face to face HIV counselors used problem focused coping strategy.
Based on the findings, conclusions were made and recommendations were forwarded.
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Keywords
Burnout and Coping Strategies between Hiv Counselors