Assessment of Training and Development Practices in Commercial Bank of Ethiopia.
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Date
2024-10
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Addis Ababa University
Abstract
The main objective of this study is to assess the training and development practices of commercial banks of Ethiopia. The study mainly adopted a quantitative research approach and to address some of the research questions qualitative research approach was also used. The primary data was collected from 332 branches located in Addis Ababa through questionnaires and from managers and senior officers of the learning and development department of the bank through interviews. The study participant branches were selected through purposive sampling and respondents were selected using a simple random sampling method. The collected quantitative data was analyzed by using SPSS version 26 software and the qualitative data was analyzed through content analysis. Descriptive statistics like percentage, frequency, and mean were used to properly describe the demographic and main variables of the study. The study's finding shows that the training needs assessments checklists are not properly filled, individual employees’ knowledge and skill gaps are not considered in selecting trainees, employees do not sufficiently participate in the preparation of training plans, and plans are not well communicated with employees and relevant stakeholders. Training delivery methods are not tailored to the needs of individual trainees. In most of the training programs trainings are not evaluated before and in the process of delivery. In addition, the bank has no specific evaluation mechanism to assess the behavioral changes and the real impact of the training program on performance improvements. Finally, lack of management support, high trainee absenteeism and insufficient time allocation for training programs are identified problems and challenges. Hence the investigator recommended that the bank should familiarize employees and their supervisors to need assessment checklists and encourage and follow up the authenticity of filled need assessment checklist. Knowledge and skill gaps should be properly assessed and considered in selecting trainees. Various trainee centered delivery methods should be used to handle trainees’ needs and trainees level of knowledge must be measured through pretest or other method before and after the training,
Keywords: Training and development, Training need assessment, Training design and development, Training evaluation, Commercial Bank of Ethiopia.