ICT Adoption Model for Ethiopian Banking Industry (A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment for the Requirements for the Degree of Master of Science in Information Science)

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Addis Ababa University


A report produced by United Nations Environment Program Finance Initiative in 2009 has grouped the Ethiopian banking industry among the lowest bank infiltration countries and the remedy suggested for the improvement of the situation was incorporating ICT in to the industry. ICT with its every changing and every growing facility has the imperatives to unify the world by creating ubiquitous communication and connection. The nature of the banking industry with its distributed working and market places, geography could be a problem or an opportunity and only the use of ICT could make geography an opportunity. Needless to say, ICT is one of the most important drivers of change and revolution in the banking and finance sector. The research has intended to find out the current environment concerning ICT and the banking industry with the major objective of finding the reasons behind adopting ICT. To identify the drivers of ICT adoption in the banking industry, seven factors were selected. The factors were diversified, though they are not completely autonomous individually. An effort has been exerted to create a vantage point from every angle where drives of ICT adoption could be found. The result of the research was a model built from the factors illustrating which combination factors will be a cause of ICT adoption and which combination could hinder ICT adoption. The ICT adoption model and other information collected concerning the banking industry has been used to provide recommendations concerning the national ICT policy as well as the enterprise ICT policy. The values of the research result could be seen as an input or an output. The output part constitutes the ready to be used information about ICTs in the banks, the influence of ICTs on the banking activities, and factors hindering the banks from further advancement in adopting ICT. The result could also be used as an input for further research about utilizing ICT in every sphere and finding the drives of ICT adoption in different industries.



ICT Adoption Model for Ethiopian