Assessment of practices and challenges of employee performance management at Commercial bank of Ethiopia, Bishoftu city
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Date
2018-10-19
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Addis Ababa University
Abstract
This thesis is designed to assess the practices and challenges of performance management at
Commercial Bank of Ethiopia, Bishoftu area. The study tried to address for what purposes the system
was used, how performance management process was practiced and challenges faced while
implementing the system. The research used descriptive method of study. This research has used
stratified random sampling technique to select questionnaire respondents and purposive sampling to
select interviewees. Both primary and secondary data were used. The primary data was collected
from 134 respondents through questionnaire and also semi-structured interview was conducted with
managers to get information for the research. The analysis was done by the help of SPSS and
presented using descriptive statistics; frequency, mean, tables and percentages. The research has
outlined that the major weaknesses of the employee performance management system of the
Commercial Bank of Ethiopia as limited awareness concerning the purpose and implications of
performance management, lack of employee participation in planning, lack of regular feedback and
coaching to improve performance. And also subjective supervisor assessment and no link between
performance and reward were revealed by the research. The research also indicated CBE has some
good qualities in clearly defining the mission, vision and values and developing strategy map.
Recommendations forwarded to address the issues were, improve employee’s participation in the
process, to avail adequate and timely trainings concerning all aspects of the EPMS, revise
performance standards and measures to minimize subjectivity; enhance the involvement of employees
via promoting transparency and equip them with the required resources, provide regular feedback
and Coaching. Finally to make the system effective, CBE needs to provide reward at the right time
and clearly show the implication of good as well as poor performance
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Keywords
Performance management, Employee performance management, Commercial bank of Ethiopia