Assessment of practices and challenges of employee performance management at Commercial bank of Ethiopia, Bishoftu city

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Date

2018-10-19

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Addis Ababa University

Abstract

This thesis is designed to assess the practices and challenges of performance management at Commercial Bank of Ethiopia, Bishoftu area. The study tried to address for what purposes the system was used, how performance management process was practiced and challenges faced while implementing the system. The research used descriptive method of study. This research has used stratified random sampling technique to select questionnaire respondents and purposive sampling to select interviewees. Both primary and secondary data were used. The primary data was collected from 134 respondents through questionnaire and also semi-structured interview was conducted with managers to get information for the research. The analysis was done by the help of SPSS and presented using descriptive statistics; frequency, mean, tables and percentages. The research has outlined that the major weaknesses of the employee performance management system of the Commercial Bank of Ethiopia as limited awareness concerning the purpose and implications of performance management, lack of employee participation in planning, lack of regular feedback and coaching to improve performance. And also subjective supervisor assessment and no link between performance and reward were revealed by the research. The research also indicated CBE has some good qualities in clearly defining the mission, vision and values and developing strategy map. Recommendations forwarded to address the issues were, improve employee’s participation in the process, to avail adequate and timely trainings concerning all aspects of the EPMS, revise performance standards and measures to minimize subjectivity; enhance the involvement of employees via promoting transparency and equip them with the required resources, provide regular feedback and Coaching. Finally to make the system effective, CBE needs to provide reward at the right time and clearly show the implication of good as well as poor performance

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Keywords

Performance management, Employee performance management, Commercial bank of Ethiopia

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