Acceptance and Use of E-Library Services in Ethiopian Universities: The Case of Addis Ababa and Adama Universities
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Date
2010-07
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Addis Ababa University
Abstract
The introduction of new information and communication technologies in libraries
during the last two decades has altogether changed the concepts of libraries where
library patrons need not necessarily go to the library physically since the library
services and resources are no longer confined to the walls of the physical library.
However, for these e-library services to be utilized effectively and efficiently, library
end users must accept and use them.
This study was mainly conducted to empirically investigate the determinants of elibrary
end users acceptance and use in academic libraries within Ethiopian context. The
study had applied the SO-UTAUT technology acceptance model which is appropriate in
a library context. Cross sectional survey research method was used to capture the data.
Questionnaire survey was employed to collect data from both Adama University and
Addis Ababa University postgraduate students and academic staffs. SPSS and PLS
graph beta testing software were used to analyze the data. Hence, Descriptive statistics
and Structural Equation Modeling techniques using PLS were applied for analysis.
The study found out performance expectancy as a major determinant factor which
demonstrated the most significant contribution (36.2%) on behavioral intention to use elibrary
services. Moreover, behavioral intention has shown to be the core determinant
factor (40.2% contribution) for the actual usage behavior. Awareness has demonstrated
a significant moderating effect on relevancy and facilitating condition constructs. The
SO-UTAUT model has been proved to be valid in Ethiopian context, since it can explain
22.2% of the variance on behavioral intention, 29.9% of the variance on behavioral usage
and 52.2% of the variance on expected benefits of e-library services in the users’
acceptance and use behaviors of the services.
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Keywords
communication technologies in libraries during