Supply Chain Performance Measurement and Framework Development Case Company: Ethiopian Airlines- Tool Engineering Section
| dc.contributor.advisor | Gulelat Gatew (PhD) | |
| dc.contributor.advisor | Haileluel Mamo (Mr.) Co-Advisor | |
| dc.contributor.author | Melaku Debas | |
| dc.date.accessioned | 2025-01-14T13:58:18Z | |
| dc.date.available | 2025-01-14T13:58:18Z | |
| dc.date.issued | 2018-06 | |
| dc.description.abstract | The purpose of this paper is to present “Supply Chain Performance Measurement (SCPM) and Framework Development in case of Ethiopian Airlines -Tool Engineering section using Supply Chain Operation Reference (SCOR) model”. The business environments of the aviation industry maintenance organizations are heavily related to the performance of the supply chain networks and the supply chain performance measurement metrics. Aircraft maintenance stations are competing and measured each other through: on time accomplishment of maintenance tasks, readiness of aircraft for dispatch, customer satisfaction, and secureness of safety and working environment. Ethiopian Airlines-Maintenance Repair Overhaul (MRO) is one of aircraft maintenance service provider company, but some sections affected with lack of supply chain performance measurement system. From the past half year report and from the secondary collected data - Tool Engineering section is one of the most responsible section for aircraft delay, tasks carryover, customer dissatisfaction, weak inventory management system, material and information distortion are highly occurred from other supporting sections. Hence; this research focuses on to illustrate impact of supply chain performance measurement metrics and framework development to enhancing profitability of the company and prevent the problems encounters in Ethiopian Airlines- Tool Engineering section. To do this qualitative and quantitative data’s had been obtainable from internal and external customers, suppliers and from inter-departments. Based on the research, Supply Chain Operation Reference (SCOR) performance measurement model with pair-wise comparison of Analytical Hierarchy Priority (AHP) methodology has been developed to enhance the section performance and its supply chain measurement system. The developed framework of SCOR with AHP has been proposed, to contribute on tool engineering supply chain performance measurements and metrics enhancement on the company productivity. The proposed framework is used on tool engineering section supply chain performance measurements. However, the developed measurement and framework also could be consumed in other aviation sub-sections and industries by customizing the SCOR+AHP modules. | |
| dc.identifier.uri | https://etd.aau.edu.et/handle/123456789/4096 | |
| dc.language.iso | en_US | |
| dc.publisher | Addis Ababa University | |
| dc.subject | Supply chain performance measurement | |
| dc.subject | Supply Chain Operation Reference (SCOR) | |
| dc.subject | Analytical Hierarchy Process (AHP) | |
| dc.subject | SCOR+AHP performance measurement framework | |
| dc.title | Supply Chain Performance Measurement and Framework Development Case Company: Ethiopian Airlines- Tool Engineering Section | |
| dc.type | Thesis |