Practices and Challenges of Employee Relations in Commercial Bank of Ethiopia
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Date
2018-05-19
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Addis Ababa University
Abstract
This research work is designed to assess practices and challenges of employee relations
of Commercial Bank of Ethiopia (CBE). It is assumed to provide the objectives of identifying
the current practices and challenges of employee relations in order to create
awareness among employees about employee relations as well as to look at gaps concerning
communication gap, knowledge gap and fairness among employees in Commercial
Bank of Ethiopia. The following questions were raised and addressed: what are the
current practices and challenges of Commercial Bank of Ethiopia and major challenges
that hinders effective relationship among employees, how much the management and employees
understand the employee relations to the objectives of the bank. Descriptive research
design was used to obtain precise and pertinent information based on current status.
So, the researcher selected descriptive research design the most appropriate. Due to
the nature of the research, it is useful to capture the best of both qualitative and quantitative
approaches. Therefore, the mixed approach was used and the most appropriate for
this study. In order to determine the sample size out of the total population of 1318 three
of the sampling technics were used such as simple random sampling, stratified sampling
and systematic random sampling technics in order to get the sample size of 172. To gather
information for the study, both interviews and questionnaires with close ended as well
as document analysis were used. On the basis of the data analysis, the majority of the respondents
expressed their agreement on the practices of employee relations such as team
work, trust and confidence, relationship between management and employees and communication
between management and employees. Whereas, the majority of the respondents
expressed their disagreement concerning fairness and adequate knowledge among
employees as a major challenge in CBE
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Keywords
communication, employee relations