The Effect of Reward Management Practices on Employee Motivation: The Case of ethio telecom - Call Center
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Date
2018-12-19
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Addis Ababa University
Abstract
The purpose of the study was to examine the effects of reward management practice on employee motivation and how well the reward management practices which are payment, promotion recognition, benefits, work content and working conditions was helping to generate employee motivation in the case of ethio telecom call center. The main aim of this research was to find the relationship between reward management and employee motivation from contact center professionals of ethio telecom. Data for the study were gathered through questionnaire. A total of 293 questionnaires were distributed, out of which, 275 of them were returned. The collected data was entered into the Statistical Package for Social Sciences (SPSS) for analysis. Descriptive statistics such as mean and standard deviation were used to analyze the data. Regression analysis were used to test the relationship between the variables under study in relation to the objectives of the study. The result indicated there is a significant and positive relationship between all independent variables which are payment, promotion recognition, benefits, work content and working conditions and dependent variable employee motivation. These variables have positive influence on employee work motivation
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Payment, Promotion, Recognition