Assessment of Family Satisfaction in Care of Critically Ill Patient and Associated Factor in Intensive Care Unit Ofgovernmental Hospital, Addis Ababa ,ETHIOPIA,2015
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Date
2015-06
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Addis Ababa University
Abstract
Background: -Intensive care unit is a consilidated area which needs high quality of care and
followup of patients with more sphisticated equipments.Assesment of satisfaction is one
indicator to determine quality of care given for the patient.In the ICU patients are not in the
condition to give their opinion about the care given for the patients.In the ICU patients are not
in the condition to give their openion about the care;thereforeanassesment of family satisfaction
in care of critically ill patient can be important indicator of quality of care in critical care unit.
Objective of this study: - To assess the family satisfaction in care of critically ill patient in ICU of
governmental hospitals in Addis Ababa, Ethiopia
Method: - Institutional based cross sectional quantitative study conducted in five hospitals in
adult, neonatal and pediatric ICU found in Addis Ababa Ethiopia. The total sample size was 206
and allocated to each hospital ICU usng stratified sampling method.After pretest of questioner
data was collected by interviwer administered structered questioner.The data was
entered,cleaned and coded to Epi data 3.1 and transferred to SPSS version21.The discriptive
analysis such as frequency distribution,percentage and measurment of central tendency was
used.Bivariate and Multivariate analysis with alpha=0.05 performed to measureassociation of
satisfaction by different variables.
Result:- The overall satisfaction of families of patients were 62%.Their satisfaction by
subsacles was, Assurance (52%) , information (41.6%), Proximity (67.3%), Support (71.3%),
Comfort (41.6%).Age less than 25 by (AOR,0.218 ,95%CI0.057-0.835) and between 25 to 35
by (AOR 0.22,95%CI 0.062-0.797) and education level below grade eight by (AOR
3.1395%CI,1.16-8.43) associated with more odds of satisfaction.Families who consider the
patient condition were worsening by (AOR 0.123 95%CI0.114-0.664) and families who
doesnot know the current condition of patients by (AOR 0.123 95% CI 0.04-0.37) associted
with Low odds of satisfaction.
Conclusion: -The overall family satisfaction in governmental hospital ICUs was 62%. Family
members were less satisfied on information and comfort.
Recommendation:-health professionals hospital managers and all stake holders in the care
giving system has to consider family centered care and work to improve quality of care in ICU.
Key word: - family satisfaction, intensive care unit
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Family satisfaction, Intensive care unit