The effect of promotion policy on employee's job satisfaction: in the case of addis ababa city administration revenue bureau lideta branch office
| dc.contributor.advisor | Seifu Mamo (PhD) | |
| dc.contributor.author | Biniam Abay | |
| dc.date.accessioned | 2026-11-06T04:57:02Z | |
| dc.date.available | 2026-11-06T04:57:02Z | |
| dc.date.issued | 2026-11-03 | |
| dc.description.abstract | The strategic success of any institution depends on the job satisfaction of its Human Resources. This was especially true in the taxation industry. The primary aim of this study was to look over the effect promotion policies on employee’s job satisfaction at Addis Ababa City Administration Revenue Bureau/Lideta Branch Office (LBO). While it was a fact that promotion policies play a key role in the retention and motivation of staff. Public institutions still run on seniority based systems which in turn may not pay attention to talented junior members. This research looks at the issue of what we have in traditional practices which favor length of service over merit based promotion that we see today. We also look at how employees see the issue of fairness and transparency in present policies and also to what extent do these policies play a role in overall job satisfaction. To do this we used a descriptive and explanatory research design. From a target population was 410, 32 employees from Addis Ababa City Administration Revenue Bureau and 378 in Lideta Branch Office (LBO). We got a sample size of 202 respondents. The research used a quantitative research approach. Data was collected using primary data collection method by structured questionnaires used the 5-point Likert scale. We looked at job satisfaction across key dimensions which include the nature of the work, and promotion prospects’ in relation to current institutional policies. We present two main results from this study. First the empirical input for management of AACARB/LBO and also contribute to researchers available on Human Resource practices in Ethiopian public sector. Second, it addresses the limitations of the excessive focus on seniority based promoting that has on transparency, competency, advancement based. The study offers practical recommendations for policy improvements. Ultimately, this study contribute to the development of a fair and transparent promotion policy enhances employee job satisfaction, improve the services quality provided for taxpayers, and helps reduce employee turnover in AACARB/LBO. | |
| dc.identifier.uri | https://etd.aau.edu.et/handle/123456789/9353 | |
| dc.language.iso | en_US | |
| dc.publisher | Addis ababa university | |
| dc.subject | Promotion | |
| dc.subject | Satisfaction | |
| dc.subject | Seniority-based Promotion | |
| dc.subject | AACARB/LBO. | |
| dc.title | The effect of promotion policy on employee's job satisfaction: in the case of addis ababa city administration revenue bureau lideta branch office | |
| dc.type | Thesis |