The Effect of Leadership Competencies on Employee Job Satisfaction: The Case of Zemen Bank S.C.

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Addis Ababa University


The main objective of the study is to examine the effects of leadership competencies on employees’ job satisfaction at Zemen Bank S.c. The focus was on three major leadership competencies dimensions’ emotional intelligence, social intelligence, and cognitive intelligence. The study used explanatory research design. A stratified sampling and simple random sampling techniques of probability sampling were used to select the samples. A sample of one hundred eighty six was selected out of the total population. Both primary and secondary sources of data have been used. The primary source of data has been collected using the quantitative approach, with the help of survey instrument. The secondary source of information has been done through the review of previously established literature for achieving the research objectives. To analyze and present the data through the statistical tools, namely descriptive and inferential analysis methods were employed. The descriptive statistics result shows that the practice of the three dimensions of leadership competencies at Zemen Bank, however, emotional intelligence competencies is the highest as compared to other dimensions. The result of the regression analysis indicated that leadership competencies has a positive and strong relationship with employee job satisfaction that shows employee job satisfaction is predicted and explained by the three dimension of leadership competencies. The researcher suggested that since the effect of leadership competencies has a significant effect on employee job satisfaction, it is recommended that Zemen Bank should provide various training programs to the leaders of the bank in order to create a higher level of employee job satisfaction



Leadership competencies, Employee job satisfaction, Emotional intelligence competencies