Accounting Information Systems and Business Performance: The Case of Commercial Bank of Ethiopia
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Date
2021-01
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A.A.U
Abstract
The purpose of the study was to identify the relationship between information system success and business
performance as well the extent of moderating effect of Accounting Information System effectiveness on the
above relationship of Commercial Bank of Ethiopia (CBE). The researcher used both primary and
secondary data and used the explanatory research design. The researcher used a random sampling
technique and an online questionnaire through the google platform to the CBE branch staff and customers
and used Pearson correlation, multiple regression, and moderate regression to justify the objective of the
study. The primary data are were collected through online based structured questionnaires and based on
valid and complete sample responses of 108 employees and 108 customers of CBE selected based on
stratified random sampling method. The finding of this study showed that IS success has a positive and
significant impact on business performance and AIS effectiveness has a positive and moderate effect in
affecting the relationship between IS success and business performance based on Service Profit Chain
(SPC) model. Therefore, the researcher recommends companies should integrate information quality,
service quality and system quality in designing IS framework design in a holistic approach and take into
consideration the effectiveness of AIS as moderating factor to benefit the level of business performance
expected from the IS model.
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Keywords
Service Profit Chain Model, Business performance