Assessment Of Performance Appraisal System: The Case Of Ministry Of Urban Development And Housing (MUDH), Ethiopia
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Date
2019-06
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Abstract
Performance management is the system of maintaining or improving the job performance of
employees through the use of performance planning processes, along with coaching, mentoring
and providing continuous feedback. The aim of this study was to assess the performance
management practices of MUDH. Descriptive research design was applied using both
qualitative and quantitative approach. The study used stratified sampling techniques and
collected primary data from 163 staff through questionnaire. SPSS 20 versions was used to
process the primary data. The study has found out that the MUDH appraisal system lacks
acceptability and sensitivity which is due to the subjective appraisal criteria and these criteria
are not in line with the job description of employees. MUDH in general has areas of
improvement in; considering factors hindering performance during appraisal, using
performance results for promotion and advancement, and equipping supervisor to provide
individualized recognition. Finally, MUDH management should be a model by seeking feedback
and coaching from others and find opportunities to create space for openness, transparency and
clear communication to flow smoothly in all direction to get the desired result of performance
management
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Keywords
performance management, feedback, performance assessment