Parental Satisfaction Concerning Their Child’s Hospital Care and Associated Factors in Black Lion Specialized Hospital, Addis Ababa, Ethiopia, 2015
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Date
2015-06
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Addis Ababa University
Abstract
Introduction :In recent years, the scope of patients’/parents’ participation in the evaluation ofhealthcare services has been broadened because patients’ /parents experiences and satisfaction areconsidered to be vital components in the evaluation of healthcare interventions, as well as inassessing the quality of care. Parents’ satisfaction with health care is associated with animprovement in their child’s health or with a reduction of symptoms, including adherence to thetherapeutic regimen and understanding medical information. Parent participation in care has alsobecome the new catchphrase in many pediatric health care facilities. In the hospital setting, parentparticipation refers to act of parents being involved in their child’s care to the degree that theydesire. In addition effective communication is also paramount between parents of sick childrenand the direct care providers. Parents need to participate in decision making regarding theirbaby’s well being. They value open and honest communication.
Objective: The objective of this study is to assess the level of satisfaction and identify factorsinfluencing parents’ satisfaction with the health care service delivered at Black lion specializedhospital, Addis Ababa, Ethiopia, 2015
Methodology: An institutional based cross sectional study was conducted among parents ofhospitalized children in Black lion specialized hospital with systematic random samplingtechnique to fulfill the main objective of this study. Data was collected by using interviewer -administered structured questionnaire. Then the collected data was entered and cleaned using Epidata 3.1 versions and then exported & analyzed using Statistical Package for Social Science(SPSS) version 21. And descriptive analysis like frequency and mean were used to presentresults. To determine association between nominal variables such as socio-demographic variables and parents’ level of satisfaction bivariate and multiple logistic regression were computed.
RESULT: - The overall proportion of parental satisfaction of admitted children was found to be59.8%. Majority of the respondents (73.2%) rated the communication as high among thesubscales while physical environment aspect and Parental participation were rated the least(53.6%, 58.9%) respectively. The regression analysis shows that the adequacy of care,adequacyof pain management, duration of hospital stay and all the indices were predictors of the overallsatisfaction score (p<0.05).
Conclusion and recommendation: Even though greater percentages of parents (59.8%) weresatisfied concerning pediatric inpatient care, the level of satisfaction was lower compared to otherstudies and it was strongly stressed that there is a great need for clinical practices regarding parentalinvolvement to be established in order to optimize the hospital care of ill children
Key words: parental satisfaction, quality of care, patient care
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Parental satisfaction Quality of care Patient care