The Effect of Organizational Culture on Organizational Performance: The Case of Premier Switch Solutions Share Company

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Date

2022-06

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Addis Ababa University

Abstract

The main objective of this study is to determine how organizational culture affects organizational performance by using Denison's model, which measures the four elements of organizational culture: involvement, consistency, adaptability, and mission, and Muchinsky's model of organizational performance, which incorporates customer orientation, employee satisfaction, and customer satisfaction as organizational performance dimensions. The study used primary data using the census data collection method. Questioners were used to collect data from the target population, which were all employees of PSS. The study employed explanatory research design along with a quantitative approach to examine the relationship between organizational culture and organizational performance. The outcomes of this study demonstrate that all components of organizational culture have a positive and significant effect on PSS’s performance; in addition, the Mission dimension of organizational culture is identified as the dominant organizational culture in Premier Switch Solutions S.C. Moreover, the study concludes that organizational culture has a significant effect on organizational performance. Therefore, the organization has to consistently create and maintain a strong organizational culture to enhance organizational performance. Key words: Organizational culture, Organizational Performance

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