Information systems development outsourcing management in Ethiopia: the case of the Ethiopian Telecommunications Corporation.
No Thumbnail Available
Date
2009-10
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Addis Ababa University
Abstract
Information systems/technology outsourcing is considered as an approach for
information systems/technology management by chief information officers and
organizations. Thus it is given due attention by various organizations and
management because of the advantages it brings to them. Despite the advantages it
brings, IS/IT outsourcing faces problems/challenges and risks at any point in the
process that may even lead to failure before its maturity. However, all theses issues
are not studied in the case of Ethiopia.
This study thus aims to empirically assess how IS/IT outsourcing is managed in
Ethiopia, specifically at the Ethiopian Telecommunications Corporation. A case study
approach considering a currently outsourced information systems development project
at the corporation is followed so that a better and detailed understanding of the subject
can be developed. Furthermore this research tried to identify the problems/challenges
that the corporation faced during outsourcing and the possible causes of the problems.
The research employed a qualitative research methodology, and hence interview and
document analysis were major data collection methodologies used. The data collected
is analysed as per research questions and objectives of the study.
Finally, from the data analysis it is clearly indicated that the outsourcing organization
has failed to meet its schedule, cost, requirements, and customer service objectives.
The major causes for these problems were lack of detailed requirements from the
beginning, lack of detail in the SLAs, lack of previous experience in software
outsourcing management.
Description
Keywords
Information systems development