Maternal Satisfaction with Delivery Services of Public Health Centers in Addis Ababa, Ethiopia, 2017 Gc

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Addis Ababa University


Background:Accessibility of maternal services alone cannot guarantee usage by womenneither does the use of maternal health services guarantee optimal out comes for women.Maternal satisfaction with delivery services affects selection of birthplaces, helps to identify gaps between the actual health care and the desired health care outcomes and assists policy makers in developing interventions based on findings. Objective:The aim of the study was to assess the level of maternal satisfaction with delivery services and identify factors affecting the level of maternal satisfaction in public health centers of Addis Ababa, Ethiopia, 2017 GC. Methods:Institution based cross sectional quantitative and qualitative study was conducted from April12 to May 20, 2017. Multi stage sampling method was used to select 461 mothers from 20 health centers. Interviews using a structured questionnaire wereused to collect the quantitative data. And data was entered using Epi –info 7 and analyzed using SPSS version 20. Bivariate and multivariate logistic regressions were applied at 95% CI.For the qualitative part of the study, in depth interviews were used for data collection and thematic analysis was used to generate themes. Result:This study’s finding indicated an overall maternal satisfaction level of 82%. Women who were satisfied by respectfulness of the staff were 8.7 times more satisfied with the overall services than those who weren’t AOR(95%CI) 8.712(2.171,34.961). Mothers who received cognitive care were 18.6 times more satisfied than those who didn’t AOR(95%CI) 18.611(2.658,30.294). Mothers who were satisfied with the sex of the health workers who attended their deliveries were 10.7 times more satisfied than those who weren’t AOR(95%CI) 10.742(3.218,35.866).Mothers who felt like their babies received adequate care were 38.8 times more satisfied than those who didn’t. Conclusion: Cognitive care, competency, respectfulness, neonatal care and satisfaction with the sex of health workers were important predictors of maternal satisfaction. Recommendation:Addis Ababa city administration health bureau, health facility managers and health workers should work together on identified factors to improve maternal satisfaction. Key words: Maternal satisfaction, delivery services, public health center



Maternal satisfaction, Delivery services, Public health center