Assessment of Applying Quality Management System on the Supply Chain Performance: A Comparative Study on ISO 9001 Certified and Non-Certified Ethiopian Health Commodities Suppliers
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Date
2021-10
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Addis Abeba University
Abstract
The Quality management system provides a successful strategy by better controlling
process quality. The goal of this study is to assess, in a comparative framework, the
supply chain performance of ISO 9001 certified and non-certified health commodities
suppliers in Ethiopia with respect to the application of quality management system. To
address the research objectives a cross sectional research design was used. The study
also used quantitative and qualitative research approaches. Stratified and simple random
sampling techniques were applied to select the required sample size from the employees
of the case organizations. Primary data from 165 sample population was collected by
means of questionnaire with response rate of 80.6% and structured interview has been
conducted with purposively selected 16 managers and heads of departments of the
organizations under study. Quantitative data obtained from the primary source were
analyzed using SPSS version 22 software. Both descriptive and inferential statistics were
applied to analyze the data. The result showed that there is an association between
quality management system and supply chain performance, and differences have been
observed between the ISO 9001 certified and non- certified companies with regard to the
application quality management system on the supply chain performance with the mean
score values of 4.00 for ISO 9001 certified organizations and 2.70 for non- certified
organizations. ISO 9001certified companies scored the highest mean score in all aspects
of the variables. Based on the findings of the study ISO 9001 certification is associated
with supply chain performance, therefore it is recommendable that the management of
non-ISO 9001 certified companies should be cognizant of the importance and benefits of
applying quality management system to enhance organizational supply chain
performance. The study also provides information why companies are not interested to
apply quality management system.
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Keywords
Quality management system, Process quality, ISO 9001, Health commodities suppliers Supply chain Performance.