Assessment of Patients Satisfaction Towards Nursing Care Services: Comparative Cross Sectional Study Among Adult Inpatients At Black Lion and Landmark General Hospital, Addis Ababa, Ethiopia, 2017
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Date
2017-07
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Addis Ababa University
Abstract
Background: The level of satisfaction of patients about the health services can be considered animportant tool of quality of services. Nursing care is a major component of the health servicesbecause it is one of the determinants of quality of health services. Patient’s satisfaction with thecare they receive from health care providers has become one of the most important approaches tothe measurement of the quality of care in recent times as against the predominantly clinical andadministrative approaches.
Objective: This study aims to assess and Compare the level of patients’ satisfaction towards nursing care services between Black Lion and Landmark General Hospital, 2017.
Method: Institutional based Comparative cross sectional study was conducted in Black Lion andLandmark General Hospital from March to April 2017. A systematic random sampling techniquewas used to select sample of 262 adult patients admitted in both hospitals. Data was collectedusing semi structured questionnaire. The data was coded, edited, and cleaned, and entered intoEpidata 3.1version then exported to SPSS version 21 for analysis. Finally the result was presented using charts, tables and graphs.
Result: Of the total 257 above half 181 (70.4%) of the respondents were satisfied during theirstay in hospital and 76 (29.6%) of them were not satisfied.Majority of the patients 77.8 weresatisfied with nurse adequate visit and getting their support when needed. Regarding to Nurseexplaining well and listening careful to patient and admission procedure 79.4% and 76.35 of thestudy participants were satisfied respectively.Whereas only 0.4% of the patients were highlydissatisfied on Number of rounds made by the doctor is reasonable, Nurses treat with respect andgood behavior, Nurse explaining well and listening careful to patient, The admission procedurewas good, no delay, Efficient services (length of stay ...), capacity of doctors and capacity ofnurses. Education of patients {AOR=5.8: 95% CI (1.74, 19.4)} and cause of illness (acuteillness) {AOR=2.6: 95% CI (1.32, 5.38)} were associated with satisfaction of patients inhospital.
Conclusion and Recommendation:The study revealed that more than half of the patients weresatisfied during their stay in the hospital. There is a need to design intervention that can increasesatisfaction of the patients in the hospital
Keywords: Adult patients’ satisfaction, nursing care, dissatisfaction
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Keywords
Adult patients satisfaction Nursing care Dissatisfaction