Assessing The Implementation Of Balanced Scorecard /BSC/ And Its Challenges In Performance Appraisal In Ethio Telecom Case Of Enterprise Division
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Date
2019-06
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Addis Ababa University
Abstract
The main purpose of this research is to examine the challenges of BSC implementing in
performance appraisal on Enterprise Division in ethio-telecom. The data were collected using a
questionnaire and semi-structured interview question from a sample population in Enterprise
Division. From the total of 170 target population, this research selected 119 samples and
collected data after that analyzed by using SPSS version 20 for the close-ended question. Then
the data presented using descriptive statistics with the help of frequency, tables, and percentage
to provide information. Mean and Standard Deviation through a measure of central tendency
was also used to analyze data. The data that were collected by semi-structured interview
questions and open-ended questions, interpreted manually. The result shows that the major
challenges of BSC implementation in performance appraisal were, even if the staff discussed
performance appraisal with their supervisors most of the time their idea is not acceptable. This
leads to a disagreement between the staff and the supervisors. Most of the staffs are not satisfied
by BSC implementation and the respondents state different reasons for this like BSC most of the
time focused on countable factors, does not consider the weakness of the company rather focus
only employees side, when the plan given it is not equally distributed between divisions this
creates bias and the parameter (criteria) does not consider the working environment. The
availability of enough resource take the highest share to achieve any target but the finding
clearly indicated that there is no enough resource available to achieve the target. Performance
progress is not monitored continuously before formal evaluation made this leads not to know the
performance continuously. Therefore, future researchers may conduct for further related
research work that covers a wider scope and larger sample size appears to be significant
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Keywords
performance appraisal, employees