The Effectiveness of Performance Evaluation System in the Case of Pact Ethiopia
No Thumbnail Available
Date
2015-06
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Addis Ababa University
Abstract
Challenges associated with performance management initially include defining and
understanding the term itself. Performance management encompasses the entire process
of improving and sustaining human performance throughout an organization.
Collectively, the performance of individuals determines that of teams, departments and
ultimately the entire enterprise.
Thus, the objective of the study was to assess the Effectiveness of Performance
Management system of Pact Ethiopia with the major themes of the study being
performance planning, execution, assessment and the uses of the evaluation results. To
collect necessary information for the purpose of the study, the researcher used
questionnaire, interview, and document review. Questionnaires were distributed to all
(93) employees based in Addis Ababa out of which 86% were returned. Based on the
returned questionnaire, descriptive statistics were used to analyze the data. The results of
the analysis shows that, in the performance management practice of the organization
there are some strong areas to be further strengthened and as well as weak areas to be
improved. Among the weak areas, even though employees were participating in the
performance planning process goals are not set in measurable terms and employees are
not clear on what is expected form them, they were not aware of the evaluation standards,
they didn’t get appropriate information when things are changed and didn’t get timely
feedback, there is a communication gap, their performance assessment was not based on
what the employees and their supervisors jointly agreed, the evaluation system was not in
a position to identify high performers and underperformers and other related issues were
identified. Moreover the evaluation results is not used for the intended purpose and other
related issues were identified. Based on the findings suggestions were forwarded:
revising the purpose of the performance evaluation in light of its practical use, improving
the objectivity and measurability of the criteria and giving emphasis for the utilization of
the performance evaluation results for staff development and administrative decisions in
a timely and consistent manner
Description
Keywords
Performance Management system, assessment, organization