Factors Affecting the Motivation of Support Staff at the United Nations Economic Commission for Africa
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Date
2027-06-01
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Addis Ababa University
Abstract
The purpose of this study was to examine factors affecting the motivation of support staffin the United Nations Economic Commission for Africa in Addis Ababa. For this studydescriptive and inferential statistics method was employed. The Sources of the data wereprimary and limited secondary data
. The primary sources of data were support staff in the commission while thesecondary data were human resource information and relevantdocuments found in the institutions. The samples of the study were selected usingdifferent sampling techniques. Out of nine Divisions in UN-ECA, six were selected usingpurposive sampling based on their higher number of support staff. Staff from eachselected division was drawn using simple random sampling techniques to get therequired sample size of 226. For collect data, questionnaire was designed to be
completed for support staff, Interview was also conducted for ten selected knowledg-
,eable staff for an in-depth analysis on the subject matter. Closed ended items of thequestionnaire were analyzed using SPSS software; and the open ended and interviewitems were analyzed qualitatively. The data was presented and analyzed using tables andgraphs. The study found out that factors affecting the motivation of support staff werelargely Job security, work condition, supervision and respect in this order importancefrom higher to lower using the regression model. Besides, staff have ranked the jivemost motivating and demotivating factors. Accordingly, j ob security, appreciation ofwork done (recognition), training and professional development achievement andrelation with coworker and supervisors are the most jive motivating factors. While thedemotivating factors were lack of recognition, bad supervision, being disrespected,routine work style and high work load. The study also tried to forward of possiblesuggestions and recommendation. Based on the finding, it is would be necessary for theorganization to focus those motivational factors, other than money oriented factors, suchas job security, recognition. creating conducive work environment and smooth
relationship with co-workers and managers to enhance its employees' motivation. Themajor conclusion was that employee motivation was a highly sensitive concept which isaffected by a multiplicity of factors. In order to maintain experienced talented
employees, the organization could also establish job security arrangement to create thesense staff loyalty and feeling of belongingness. Finally, the study recommended that theorganization need to acknowledge the situation and conduct periodical assessments on factors affecting motivation of its support staffs to address the need of employees so tha ttheir productivity could be improved.
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Keywords
Factors Affecting the Motivation