Quality Management Practices, the Case of Harar Brewery Share Company
| dc.contributor.advisor | Daniel, Kitaw (PhD) | |
| dc.contributor.advisor | Birhanu, Beshah (Mr.) Co-Advisor | |
| dc.contributor.author | Negalegn, Alemu | |
| dc.date.accessioned | 2021-01-23T07:18:37Z | |
| dc.date.accessioned | 2023-11-18T06:32:21Z | |
| dc.date.available | 2021-01-23T07:18:37Z | |
| dc.date.available | 2023-11-18T06:32:21Z | |
| dc.date.issued | 2011-11 | |
| dc.description.abstract | In today‟s tight competitive market, quality is becoming a single competitive dimension in different parts of the world. Several quality management practices have been implemented in several organizations to produce quality product and to deliver quality service. The Ethiopian manufacturing industries are facing different problems in becoming competent in this intense global competition. Poor quality management practice is one of the major causes which forced to be weak in the international market. There are very few local companies which tried to implement different quality management practice like ISO 900 quality management system, ISO 14000 environmental management system and HACCP systems to bring better organizational performance. But these companies couldn‟t achieve the envisioned result due to ineffective implementation of these quality management systems. Among the local companies Harar Brewery Share Company (HBSC) implemented the three quality management practices interactively and achieved the benefits of implementing those practices. HBSC, the Ethiopian Quality Award winner in 2009, has better implemented the ISO 9000:2000 QMS, ISO 14001:2004 and HACCP interactively and as a result the financial performance of the company has been improved, the company reduced the process variation and factory standards have been met, about 5,000,000 birr has been saved annually by utilizing resources efficiently, the skill level of the employees have been increased so that becoming productive, customer satisfaction is being growing, the company has been building good images in the society and ultimately the HBSC laid the foundation for the next movement towards achieving total organizational involvement on quality. In bringing these achievements, HBSC faced several challenges and employed strong effort in curving those challenges to the truck of practicing quality management. From the experience of HBSC, it can be observed that if the efforts of quality management have been practiced effectively and interactively, tangible outcomes can be registered. The lessons HBSC left for other local manufacturers is that it can be possible to achieve better performance by implementing ISO 9000, EMS and HACCP effectively with high commitment. Therefore, other manufacturers should implement these systems and gain the benefit of practicing them. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/12345678/24794 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | Quality Management | en_US |
| dc.subject | Harar Brewery Share Company | en_US |
| dc.title | Quality Management Practices, the Case of Harar Brewery Share Company | en_US |
| dc.type | Thesis | en_US |