Assessment of Enterprise Resource planning /ERP/ Implementation Paybacks at the United Nations Economic Commission for Africa -UNECA
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Date
2022-06
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Addis Ababa University
Abstract
Enterprise Resource Planning (ERP) is vital to operate more effectively and improving performance of organization by integrating and streamlining business processes. The main objective of this study is to examine the benefits of adoption of ERP at the United Nations Economic commission for Africa. The study used both descriptive and explanatory research designs. The study used quantitative research approaches. The total sample size engaged for this study is 132. Regression, correlation and other statistical measures were used to analyze the quantitative data obtained through questionnaire. The findings of the study indicate Post ERP implementation success when evaluated against key factors conveying the ERP benefits was reasonably acceptable as measured by ERP users in UNECA. The study then concluded that organizations should retain and construct the best practices witnessed and utilize these benefits to the maximum. The organization should keep on enhancing activities recognized in the research in contributing to the organizational performance and efficiency. UNEAC being non-profit organization should strengthen use of ERP in satisfying the needs of the stakeholders especially member states. This research recommended more emphasis to bringing post ERP adoption synergy between departments and employee satisfaction. UNECA is also required to work to strengthening cohesive ways of satisfying stakeholders and member state needs.
Key works: Stakeholders & member states, Integrated business reporting. Enterprise Resource Planning (ERP).