The Effectiveness of Training Program in the Case of Ethio-telecom
No Thumbnail Available
Date
2015-06
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Addis Ababa University
Abstract
Employees are major assets of any organization and the active role they play towards a company’s success cannot be underestimated. To survive and grow organizations must be constantly kept up to date through effective training and development programs. Employee training and development is especially important for companies with rapidly changing technology such as telecommunication. As a result, training must be given for employees to update their knowledge, skill and ability through designing effective training programs which helps to enhance employees’ performance and organizational effectiveness. The purpose of this study was to assess the effectiveness of the training program in ethio-telecom head office particularly in the network division. In order to conduct the research, descriptive research design with mixed approach was employed The methodologies used to undertake the study were both primary and secondary data collection. Besides to this, the numbers of participants for this study were 125 employees. The major objective of this study is to assess the effectiveness of the training program in ethio-telecom. The study also tried to see the practice that are implemented to assess the need for the training, the methods used to deliver the training, evaluation designs that are implemented, the effectiveness of the training program and the challenges that are encountered during the training program are the specific objective of the study. The finding of the study revealed that ethio- telecom have some weakness in training practice such as lack of periodic and clear need assessment, lack of consideration for personal analysis while assessing the need, , the company didn’t try to investigate the readiness of trainees regarding their ability, attitude, beliefs and motivation that are necessary to learn the program content and apply it on the job. on the effectiveness of training methods, on the training period’s adequacy and training evaluation., clear evidence to show how the training changed the performance of employees .The company has strength on the allocation of sufficient budget to provide training for their employees to accomplish strategic objective of the company , so it must give prior attention for training design process in order to be more effective. Thus, ethio-telecom should keep up with its strengths and should alleviate its weaknesses by analyzing employees training and development needs periodically and by giving more emphasis to personal analysis while conducting the need assessment to determine whether performance deficiencies result from lack of knowledge, skill or other problems generally by applying appropriate training designs and also by following appropriate training design process to become effective from the training program
Description
Keywords
Employees, organizations, effective training