The Effect of Human Resource Management Practices on Health Care Quality: The Case of Black Lion Teaching and Referral Hospital
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Date
2022-06
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Addis Ababa University
Abstract
The study investigates the effect of human resource management practices on healthcare quality at Black Lion Teaching and Referral Hospital. While efficient HRM can lead to quality health care, TASH does not have any empirical research that has identified the crucial impact of HRM practices in the provision of quality health care. The study's goal was to determine the effect of recruitment, training, compensation, and performance management practices on health-care quality at TASH. The human capital, resource-based view, person-fit environment theories, and service performance model served as the foundation for the research. This research paper is explanatory-sequential in nature and focused on quantitative and qualitative data from two populations in two different stages. For the quantitative study, stage one, surveyed the opinions of 184 permanently employed physicians and nursing staff about the effect of HRM practices on HCQ. The qualitative analysis, stage two, involved 50 complaints about the consistency and compassion of the clinical and nursing staff of TASH. Using tables and charts, summary statistics that informed inferential and subsequent quantitative analysis were presented during stage one. The significance of the relationship between the predictor and the outcome variable was tested using multiple regression analysis. According to the regression model, HRM practices account for 74.3 percent of the variance in the dependent variable. Unlike recruitment and compensation management practices, hypothesis tests revealed that training and performance management practices had statistically significant relationships with health care quality at TASH. Qualitative data provided additional evidence of the importance of training and performance management in maintaining the technical quality of healthcare quality. The study concludes that by addressing training and performance management issues, Black Lion Teaching and Referral Hospital could improve the healthcare quality.
Keywords: Human resource management practices, healthcare quality, Black Lion Teaching and Referral Hospital, Ethiopia