The Role of Employee Engagement on Organizational Performance: The Case of East Africa Bottling Share Company
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Date
2022-06
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Addis Ababa University
Abstract
The primary goal of this study is to investigate the role of employee engagement on an organization's performance in the case of East Africa Bottling Share Company. This study was based on information acquired from East Africa Bottling Share Company's managers/supervisors, non-managerial employees, and professionals. The research employed a quantitative technique and an explanatory research design. The information utilized in the study was gathered from primary sources using questionnaires adapted from previous studies. The research was limited to the Addis Ababa plant, and the three dimensions of employee engagement were used conceptually: vigor, dedication, and absorption. The Utrecht Work Engagement Scale (UWES) was used to determine the level of employee engagement. The performance of the organization was assessed on two dimensions: financial and non-financial, as determined by literature. Descriptive statistics were used to examine data collected from respondents using a five-point Likert scale. Employee engagement and non-financial performance had a substantial association, whereas employee engagement and financial performance had a poor correlation, according to the study's findings. The current study's findings suggest that employee engagement is important for organizational success because of the various contributions engaged individuals provide to their firms.
Keywords: Employee Engagement, Utrecht work engagement scale, Vigor, Dedication, Absorption, financial performance and non-financial performance