Performance of Selected Microfinance Institutions in Ethiopian: A Balanced Scorecard Approach
| dc.contributor.advisor | P., Laxmikantham (PhD) | |
| dc.contributor.author | Kebede, Eyerusalem | |
| dc.date.accessioned | 2018-06-26T05:30:46Z | |
| dc.date.accessioned | 2023-11-08T14:37:11Z | |
| dc.date.available | 2018-06-26T05:30:46Z | |
| dc.date.available | 2023-11-08T14:37:11Z | |
| dc.date.issued | 2014-11 | |
| dc.description.abstract | This study analyze the performance of selected microfinance institutions in Ethiopianusing a balanced score card (BSC) performance analysis approach which integrate both financial and nonfinancial metrics. The BSC framework of the study developed using a total of 20 performance indicators which were equally categorized under the 4 BSC perspectives (financial, customer, internal business process and learning and growth). The developed framework applied to purposively selected8 MFIs operating in Ethiopia which have head office in Addis Ababa and report to Association of Ethiopian Microfinance Institutions (AEMFI) starting from 2007-2012 consecutively. Quantitative research approach adopted and primary data collected using five scale Likert and secondary data obtained from AEMF used. A total of 10 microfinance experts, 110 staffs and 60 clients participated in the study. The analysis is done using descriptive statistics and SPSS version 21 used. The findings of the study shows based on financial performance results, on average the institutions reviewed were sustainable with high relative productivity and low profitability. The average nonfinancial performance was also high, indicating that the studied institutions were highly performing in nonfinancial measures likewise the financial. Beside the performance results the findings of this study confirmed the relationship assumption of BSC perspectives and it shows positive correlation among them. The study concludes comprehensive performance is observed when measured in a collective way. So, Ethiopian MFIs suggested paying attention on the use of BSC as a performance measurement tool and also hub to specified performance indicators that needs enhancement. Key words: - Microfinance, Performance and BSC | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/3383 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | Microfinance; Performance and BSC | en_US |
| dc.title | Performance of Selected Microfinance Institutions in Ethiopian: A Balanced Scorecard Approach | en_US |
| dc.type | Thesis | en_US |