The Supportive Service Provision Practices in the Delivery of Distance Education in the Ministry of Defence: The Case of Military Training Centers
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Date
2009-06
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Addis Ababa University
Abstract
Tllis study was set to examine the supportive service provision practices in the delivery of
distance education for the army. The special purpose of the study is concerned with the
supportive service provision to students, and the effectiveness of the implementation of
tile progm/'/'1 in the regard. The paper gives a phenomenological account of the distance
Learns. Descriptive survey method was e/'/'lployed where by firs t hand information were
gathered using multiple instruments. Accordingly, students who were selected by 1.lsing
strntified sampling technique have filled in the questionnaires: and focus group
discussion were made with five tutors who were selected with simple rand01'l1 sampling
methods, and interviews were made with five heads of dis tance education heads in tl1e
MONO Training main Department. Nevertheless the success of the implementation of
giving support service was affected negatively due to leniency of follow ups, lack of timely
and even distribution of modules, delay of feedback on assignments. Absence of
accountability to the program was also seen as the crucial point. To be successful in
providing support services to students, appropriate tutorial session should be
administered, library service should be given training should be given to tutors and
coordinators, and counseling services should be provided properly.
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Keywords
Supportive Service Provision Practices