Assessment of occupational stress and its effect on employee performance: Case of commercial bank of Ethiopia Addis Ababa Districts
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Date
2020-06
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Addis Ababa University
Abstract
The purpose of this research was to assess the effects of four occupational stress factors including time pressure, work overload, role ambiguity, and role conflict on employee performance in the Commercial Bank of Ethiopia at Addis Ababa district. The research design was an explanatory design and the target population was 187 branch managers of the Commercial Bank of Ethiopia at Addis Ababa District, and out of the target population, 131 sample size was drawn. The number of respondents was determined using a stratified sampling technique. Data was collected using questionnaires and interviews. Results of the descriptive statistics showed a high mean score for Role ambiguity while Time pressure, workload, and Role conflict mean showed a moderate score. The correlation result implied that role conflict and role ambiguity has a negative relationship with employees’ performance. While Time pressure and Workoverload has a positive relationship with employees’ performance. Regression analysis results identified Role Conflict and Role Ambiguity as significant predictors of Employee Performance while data could not support the significance of time pressure and work overload. The researcher suggested improvements on each dimension of occupational stress by enhancing the process and structure issues. Besides, it is recommended that the Commercial bank of Ethiopia should reduce job stress by reducing role conflicts and Role ambiguity to improve employee job performance
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occupational stress, employee’s performance, role ambiguity