Determinants of Organizational Citizenship behavior, a case study at the Cooperative Bank of Oromia (Coopbank)
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Date
2022-06
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Addis Ababa University
Abstract
Organizational citizenship behavior (OCB) is one of the elements that boost employees of an organization’s morale and increases employees’ level of work meaningfulness and productivity. This study is aimed to examine one of the determinant factors of OCB in the case of the Cooperative Bank of Oromia at the employees who are working under the head-office supervision. By taking the research objectives and questions into consideration, the researcher has only employed a quantitative research approach and used both descriptive and explanatory research designs while conducting the study. The study is enclosed with both stratified and random sampling techniques to get proportionate real-time data. The quantitative data were collected using a standard questionnaire which was developed as per the adopted models and distributed to a sample of 262 employees of the bank, but with a response rate of 88.93%, only 233 questionnaires have been collected and returned to the researcher and they were valid for data analysis. The findings of the descriptive statistics imply that the mean score of the dependent variable OCB, and the independent variables On-the-Job and Off-the-Job embeddedness fall under the moderate range and show respondents’ agreeableness towards the stated variables. Besides all of the independent variables that exist under the umbrella of On-the-Job and Off-the-Job embeddedness have a positive and significant correlation with the dependent variable OCB. Similarly, the empirical findings of the multiple linear regression analysis indicate that only two of the variables (LO&FO) under the domain of On-the-Job embeddedness and all of the three variables (CO, FO, and CS) under the domain of Off-the-Job embeddedness have a positive and unique contribution to OCB. The results also indicate that the independent variables of the study were significant joint predictors of OCB. Finally, recommendations were forwarded by the researcher on OCB and its determinants based on the results and research findings of the study
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Keywords
Organizational Citizenship Behavior, Job Embeddedness, On-the-Job Embeddedness