The Effect of organizational culture on organizational Non-Financial Performance: The case of Zemen Bank S.C"
| dc.contributor.advisor | Seifu Mamo (PhD) | |
| dc.contributor.author | Sintayehu Arage | |
| dc.date.accessioned | 2026-03-03T05:02:21Z | |
| dc.date.available | 2026-03-03T05:02:21Z | |
| dc.date.issued | 2025-10 | |
| dc.description.abstract | This study examines The Effect of Organizational Culture on Organizational Non-Financial Performance, with a focus on Zemen Bank S.C. in Ethiopia. Organizational culture, defined by shared values, beliefs, and practices, plays a pivotal role in shaping employee behavior and overall organizational success. The research employs Denison’s Model of organizational culture, which includes four dimensions—Mission, Adaptability, Involvement, and Consistency—to assess their impact on the bank’s non-financial performance. A mixed-methods approach was adopted, combining descriptive and inferential research designs. Primary data were collected through structured questionnaires distributed to 104 middle-level managers and clerical staff across Zemen Bank’s branches and head office. The data were analyzed using SPSS, with results presented through descriptive statistics, correlation analysis, and multiple regression. Findings reveal that Adaptability and Involvement significantly and positively influence non-financial performance. Consistency and Mission, while positively correlated, did not show statistically significant effects in the regression model. The research underscores the importance of fostering a participatory and adaptable culture to enhance service quality, employee motivation, and customer satisfaction. It also highlights areas for improvement, particularly in mission clarity and cross-functional coordination. The study provides practical implications for Zemen Bank’s leadership and contributes to the limited empirical literature on organizational culture in the Ethiopian banking context. Recommendations are made for enhancing cultural alignment with strategic goals, which is essential for sustaining competitiveness and managing digital transformation. | |
| dc.identifier.uri | https://etd.aau.edu.et/handle/123456789/7706 | |
| dc.language.iso | en_US | |
| dc.publisher | Addis Ababa University | |
| dc.subject | Organizational culture | |
| dc.subject | Performance | |
| dc.subject | Non-financial- performance | |
| dc.subject | Zemen bank | |
| dc.title | The Effect of organizational culture on organizational Non-Financial Performance: The case of Zemen Bank S.C" | |
| dc.type | Thesis |