The Challenges of Strategic IT and Strategic Business Alignment case of Oromia International Bank S.C.
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Date
2021-04
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Addis Ababa University
Abstract
This study aims to describe the challenges of Strategic IT and Strategic Business
Alignment Case of Oromia International Bank S.C. The research has adopted qualitative
research approach. The data were gathered through semi-structured interviews with six top and
four middle level managers randomly selected using non probabilistic purposive sampling
method, employees of the organization who have better knowledge and experience on strategic
development of the Bank and then the data was thematically analyzed. The study reveals that,
lack of communication skill of IT, lack of measuring IT contribution, poor IT support, lack of
banking skill development, lack of clarity of business need, lack of trust on IT leadership skill,
lack of collaboration on strategy development and lack of understanding technology were the
main challenges of Strategic IT and strategic business alignment at Oromia International Bank
S.C. To improve Strategic IT and Strategic Business alignment effectiveness, the researcher
recommends the Bank to measure IT contribution in numerical value, automate IT support
process, develop banking skill of the staffs through knowledge management, prepare business
requirement in collaboration with IT and review, improve communication skill of IT through
continuous training, improve IT leadership skill through exposure and give awareness training
to all staffs on IT
Description
Keywords
IT-Business Alignment, Strategic Alignment, Challenges