Factors Affecting Employees’ Engagement: The Case Of Selected Private Banks In Addis Ababa
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Date
2018-09-14
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Addis Ababa University
Abstract
The study was conducted to examine what factors influence employees' engagement in three selected private banks (Abyssinia, Buna, and Enat banks). The total number of respondents participated in the study were 252 out of which 141, 71 and 40 were taken from Abyssinia, Buna and Enate bank, respectively. Descriptive and multiple regression analysis were used to analyze the data. The findings of the study revealed that job chararacterstics, reward and recognition, organizational justice and perceived organizational support were all positively and significantly correlated with employees' engagement. The multiple regression result indicated that job characteristics, reward and recognition and perceived organizational support were the factors which had a statistically significant and positively effect on employees' engagement whereas organizational justice was the factor with insignificant effect on employees' engagement. Job characteristics was the most contributing factor in predicting employees' engagement followed by reward and recognition and perceived organizational support in their respective order. Generally, based on the findings of this study, it can be concluded that the banks which were included in this study should focus on the attributes of job characteristics, reward and recognition and perceived organizational support which can increase the employees' engagement. Hence, managers should provide a variety of jobs that are challenging and should use employees' skills, implement proper reward and recognitions systems and provide with the appropriate support because employee who perceive higher organizational support are more likely to respond with greater levels of engagement in their job and in the organization
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Employee Engagement, job characteristics, reward