Assessing The Effect Of Organizational Stress Management On Job Performance: A Case Of Health Counseling & Information Center (952 Health Hotline
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Date
2018-05-16
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Addis Ababa University
Abstract
The objective of this study is to assess the effect of organizational stress management one: job performance“A case of Health Counseling & Information Center (952 Health Hotline)”. In addition, the study was also conducted to identify the causes, consequences of stress and to examine the relationship between stress, job performance and effects of work stress on performance in 952 Health Hotline. It also examines the stress management practices and to recommend effective way of stress management and the remedial measures to be taken by management to minimize the effects of job stress to build high performance of employees to achieve the unit goals in Health Counseling & Information Center. A combination of qualitative and quantitative research approach has been adopted whereby a structured questionnaire was administered by the researcher to supervisors and coordinator. 23 usable responses were collected and in-depth interviews with coordinator and 2 supervisors of the 952 Health hotline were used to support the quantitative data. SPSS was used to process the primary data. In addition to that, the researcher has done Work environment observation. It was found that, Workload, dealing with difficult customers and malfunctioning system (line problems) are the main factors of work stress and affected the counselors’ job performance. This is reflected through absenteeism, reduced productivity, poor working relationship and low morale. There is also lack of career development in the unit. The stress they encountered is not only from their work, the working environmental issues and other issues are considered as added issues such as poor technology, salary, career development, the provision of proper equipment, recognition and lack of attention from the higher officials. In terms of stress management there is no proper training, especially for newly hired counsellors joining the Hotline. Self-counselling to manage stress is not sufficient. Finally, Ministry of Health should consider the significance of this service into account and should involve in the process enhancing of the service by equipping all necessary materials and the facilitation of counseling service without interruption. The Ministry should also help counselors by facilitating stress management training at least once a year. As the unit has a nationwide important contribution it has to be equally treated and be recognized as one of the key departments of the Ministry of Health (MoH).
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job performance, organizational stress management