Factors Affecting the Implementation of Performance Management System In Wogagen Bank S.C
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Date
2018-05-16
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Addis Ababa University
Abstract
An Aberdeen Group survey 2004(as cited by Markus, 2004) of Supervisor and non-supervisor employees in service organizations found that 99% had some form of performance evaluation. Recent surveys show the high rate of change that performance management systems are not satisfactory in most businesses (Leanne 2004). This research seeks to identify the factors that have contributed towards relatively low level of implementation of performance management systems compared with the expectation of the top management. The role of employees, management style, the organization culture and structure in the implementation of performance management was identified to establish their contribution towards effective and efficient performance management systems. This research sought to contribute towards improved implementation of performance management systems in organizations and contribute towards the body of knowledge in the area of implementation of performance management. The population of this study comprised of 232 Supervisors and 1,113 non-supervisory employees of Wegagen Bank (WB). The study adopted descriptive survey design to collect data on the issues relating to the role of employees, culture, and structure and management style in the implementation of performance management system. The study concludes that employees understand what is expected of them to perform optimally. The respondents agreed that in this organization, employees are committed to their work and are keen on improving, but also employees know how their goals contribute to the organization objective, there is a clear career path for members of staff in this organization, the flow of information and communication within and across function is smooth in this organization as well as everyone in this organization knows what they are responsible for and how they contribute to the organization. The study concludes that employees understand what is expected of them to perform optimally. The study further concludes that the role of employees is considered important in the implementation of performance management in organization although not highly. The study recommends that the role of employees should be improved performance
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implementation, performance management system