Assessment of Challenges and Benefits of Electronic Tax System Adoption in Ethiopia the Case on Medium Tax Payer’s Branch Office
| dc.contributor.advisor | Fufa, Dr. Takele | |
| dc.contributor.author | Lulu, Betelehem | |
| dc.date.accessioned | 2021-07-08T13:33:49Z | |
| dc.date.accessioned | 2023-11-04T07:58:23Z | |
| dc.date.available | 2021-07-08T13:33:49Z | |
| dc.date.available | 2023-11-04T07:58:23Z | |
| dc.date.issued | 2021-03 | |
| dc.description.abstract | This study was conducted to describe the Challenges and benefits of electronic tax system adoption in Ethiopia at the ministry of revenue medium tax payer’s branch office. To achieve its objective, Primary data was collected from employees of the ministry office through questionnaires and interviews. For the research mixed approach or the hybrid of the quantitative and qualitative approaches was applied. The researcher adopts a descriptive method of research design. Primary data had been obtained by use of structured questionnaire and semi-structured interview respondents of this study were employees of the ministry of revenue medium taxpayers branch office, by considering the research questions. questionnaire data were analyzed using SPSS version 20 and interview questions were summarized and presented an interview responses were categorized, summarized, and narrated. The research result shows system backwardness, lack of sufficient training, some taxpayers using old system, taxpayers encoding incorrect data, many parties involved in e-tax payment system, taxpayers lack confidence in the system, lack of sufficient IT infrastructure and trained manpower in the ministry office as a challenge and easiness to use, saving time and cost, convenience, enhancement of improved customer service, decrease space needed for manual paper, reduce manpower required and allowing taxpayers to finish all tax payment process for office as a benefit of electronic tax system adoption. The result also shows that employees of the ministry officials have a positive perception about the electronic tax system adoption and regarding network connection, the challenge of network on the e-filing system very less. But when it comes to electronic tax payment system when some problems occur in the bank system it delays the tax payment process. By referring to the above result the researcher recommends the ministry office to update both SIGTAS and E-Tax system software, implement all features of the system, work in a great collaboration with CBE and National Bank of Ethiopia and also try to involve other private banks on e-tax payment system. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/27134 | |
| dc.language.iso | en | en_US |
| dc.publisher | A.A.U | en_US |
| dc.subject | Benefits of Electronic Tax System | en_US |
| dc.title | Assessment of Challenges and Benefits of Electronic Tax System Adoption in Ethiopia the Case on Medium Tax Payer’s Branch Office | en_US |
| dc.type | Thesis | en_US |