Organizational Memory for Knowledge Retention in Ethiopian Revenue and Customs Authority
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Date
2013-06
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Addis Ababa University
Abstract
There is no measure for the loss of corporate memory. An Organization build a reservoir of knowledge in its employees, organizational culture, organizational structure, documents, and standard procedures etc ...This knowledge becomes a critical ingredient in an organization‟s ability to carry out its mission. Among those repositories, individuals are extremely valuable and once they leave, their organizationally-applied knowledge leaves with them. This study introduces the concept of organizational memory for effectively capturing the tacit and explicit knowledge with in ERCA. Under this construct the proposed study assesses the barriers (i.e. organizational support, cultural barriers, infrastructural barriers and personal barriers) towards building an effective organizational memory at ERCA. Findings indicate that ERCA lacked a number of KM enablers which are necessary for enhancing OM in order to retain operational relevant knowledge. In view of these findings, the study was concluded by recommending a strategy in building a robust organizational memory in the ERCA‟s context.
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in Ethiopian Revenue and Customs Authority