The Effectiveness of Performance Evaluation System; In World Vision Ethiopia
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Date
2020-06
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Addis Ababa University
Abstract
The need for effective performance evaluation system in organization has been emphasized in recent times. This study therefore investigated the effectiveness of employee performance evaluation systems in WVE. The study employed descriptive research design along with mixed approach. Primary data was collected with e help of self-administered questionnaire. The data collected was analyzed by using descriptive statistics with help of the Statistical Package for the Social Sciences (SPSS). The study found out that the organization has in place a formal evaluation system, and this was largely acknowledged by all categories of respondents: junior and senior members. The study noted that there are key performance criteria that have been developed and clearly identified in the evaluation system. Findings showed that to a large extent the criteria have been developed in consultation with workers and appraisers. Further, respondents indicated general understanding and support from the various staffs on the organization’s evaluation system. The study found out that most employees show cooperation in the evaluation process. Again, most staff trust that feedback reflects their performance. Further, most staff believe the evaluation system is relevant and do not consider the evaluation process a waste of time. It was distinguished that that the process has helped in recognizing systematic factors that are obstacles to effective performance. Main challenges recognized included low feedback rate and lack of adequate resources, among other challenges. The study recommended the need to ensure that fairness is maintained in the evaluation process so that the necessary trust and cooperation will be forthcoming from staff. More, there is the necessity to ensure regular feedback. Failure to do this might affect staff interest in the process, as much as possible feedback should be given to staff on their performance
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Keywords
Performance evaluation, Performance appraisal, Effectiveness