Lean Principle Implementation in Service Organization with Focus on Ethiopian Health Care Facilities A Case Study on Hawassa University Referral Hospital
| dc.contributor.advisor | Tafesse, Gebresenbet (PhD) | |
| dc.contributor.author | Ibrahim, Bedane | |
| dc.date.accessioned | 2019-12-14T11:54:03Z | |
| dc.date.accessioned | 2023-11-18T06:26:57Z | |
| dc.date.available | 2019-12-14T11:54:03Z | |
| dc.date.available | 2023-11-18T06:26:57Z | |
| dc.date.issued | 2013 | |
| dc.description.abstract | Lean Service is a standardized operations service system, constituted only by client adding value tasks, focusing on explicit intangibles and looking for accomplishing expectations of quality and price. The overriding purpose of a lean system is to configure assets, material resources, and workers in a way that improves the process flow to the customer's benefit while minimizing losses caused by waste, variability, and inflexibility. In this thesis, lean service principles implementation in Ethiopian Health care facility is studied by taking a case study in vital few department and case teams of Hawassa University Referral Hospital. The thesis aimed at assessing the existing service condition in the hospital; identify wastes and problem areas causing wastes by direct observation of the service area and by referring to the existing work towards improvement and proposing solutions which are helpful in minimizing the core problems and wastes. As a result of the study, Lean implementation model is developed. The study recommended the right use of Lean tools and techniques with a revised Hospital layout and patient flow system for each vital few case teams in the service provision process of the hospital. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/12345678/20370 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | Ethiopian Health Care Facilities | en_US |
| dc.subject | Hawassa University Referral Hospital | en_US |
| dc.subject | Service Organization | en_US |
| dc.title | Lean Principle Implementation in Service Organization with Focus on Ethiopian Health Care Facilities A Case Study on Hawassa University Referral Hospital | en_US |
| dc.type | Thesis | en_US |