Assessment of Employee Turnover: The Case of Sheraton Addis Luxury Collection Hotel
| dc.contributor.advisor | Walombo, Woldemmanuel (PhD) | |
| dc.contributor.author | Tegegne, Zewdneh | |
| dc.date.accessioned | 2021-06-07T08:00:56Z | |
| dc.date.accessioned | 2023-11-04T13:53:45Z | |
| dc.date.available | 2021-06-07T08:00:56Z | |
| dc.date.available | 2023-11-04T13:53:45Z | |
| dc.date.issued | 2015-05 | |
| dc.description.abstract | This research focuses on the assessment of employee turnover the case of Sheraton Addis luxury collection hotel. High staff turnover rate may jeopardize efforts to attain organizational objectives. In addition, when an organization loses critical employees, there is negative impact on innovation; consistency in providing service to guests may be jeopardized and major delays in the delivery of services to customers may occur. To conduct this research primary and secondary data were collected through questionnaire based on non -probability sampling in the form of convenience sampling technique were employed and available desk documents from the hotel respectively. From the analysis part of this study indicated that most of the respondents have the intention to leave the hotel due to routine job burden, due to its incentive and salary package is low, lack of clear promotion and employees are not involved in decision making. The research design used in this study was the quantitative approach, which allowed the researcher to use structured questionnaire when collecting data. A pilot study was conducted to test the questionnaire. The survey method was used in this study because the target population only composed of 267 employees. A high response rate of 98% was obtained using the personal method of data collection; questionnaire was structured in a 5 point Likert scale format. The Statistical Package for Social Science (SPSS) version 20 for Windows was used for statistical analysis of the main responses. The result of the findings indicated the highest factor affecting employee turnover was Employees’ Monetary reward. The study finding suggests that salary is the primary cause of staff turnover in Sheraton Addis. The findings highlighted that high staff turnover increases work load to the present employees in the department. xi. The study finding also showed that staff turnover causes reduction in effective service delivery to the customers and reflects negatively on the image of the Hotel. The recommendations highlighted that top management should pay a marketable salary to employees and the employees must be rewarded if they have achieved their goals. Top management should also develop opportunities for career advancement in the department. Top management should involve employees when they make decisions that will affect them in the hotel operation. Finally the researcher conclude that there is significant employee turnover and it affect the organizational performance, then the management should revise the salary scale, recognize employees individual and group effort and develop operational guidelines to retain employees of the hotel & increase its performance | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/26712 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | Employee Turnover | en_US |
| dc.subject | organizational & employee performance | en_US |
| dc.title | Assessment of Employee Turnover: The Case of Sheraton Addis Luxury Collection Hotel | en_US |
| dc.type | Thesis | en_US |