E-service Impact Assessment Framework: Case of Digital Government of Ethiopia (E-IAF: CDGE)
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Date
2023-02
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Addis Ababa University
Abstract
Computer applications known as "E-services" are developed to offer effective access to services electronically. The Ethiopian government provides a variety of government services to its people. These different services are some fully automated, some partially automated, and others manual. Because of public dissatisfaction with government services, the government works to support those services through ICT to reduce the amount of time citizens spend finding out about them and to make them easily accessible everywhere, at any time. At a certain point, all those manual and partially automated services will become E-services, and they will offer a large number of benefits to their users, such as removing time and location barriers and reducing costs.
For the past five years, MiNT has been implementing E-services in Ethiopia. The issue is that there is no mechanism to assess the outcomes of E-services and their impact on the country's economy, politics, and social life. The objective of this study is to prepare an impact assessment methodology and create an adapted E-Service Impact Assessment Framework.
The methodology for this study uses statistical techniques to evaluate and analyze quantitative data.
Towards the Development of a Citizen Centric Framework for Evaluating the Impact of E-Government: A Case Study of Developing Countries analysis of the E-government evaluation framework from among those various studies chosen for the adaptation of the E-Service Impact Assessment Framework in the Ethiopian context . Because it emphasizes the citizen's point of view and was created in the context of developing countries.
However, towards the Development of a Citizen-Centric Framework for Evaluating the Impact of E-Government: A Case Study of Developing Countries model does not fit the Ethiopian scenario or context, such as the governmental, technological, and social readiness of the country.
By identifying the additional characteristics required to assess the impact of E-services introduced during the past five years in Ethiopia, the researcher put a lot of effort into creating an E-service impact assessment framework. Weighing the importance of each additional attribute in the Ethiopian context's framework for assessing E-services and finally prepare E-service Impact Assessment Framework in the case of Digital Government of Ethiopia.
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Keywords
Automated, Manual, Partially Automated, Portal, Transactional, Digital Literacy