Determinants Of Employee Job satisfaction In Commercial Bank Of Ethiopia, Addis Ababa
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Date
2017-06-27
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Addis Ababa University
Abstract
Human resource is the back bone for the provision of quality service for people. A High level of
professional satisfaction among bank employee earns high dividends such as higher worker force
retention and customer satisfaction. The objective of this study is to determine the level of employee job
satisfaction and its determinant factors in commercial bank of Ethiopia in case of Addis Ababa area.
Explanatory study designs were used. The main instrument for primary data collection was a structured
questionnaire adopted from Minnesota Satisfaction Questioner (MSQ) with five point Likert scale. The
source of the study data were number of employees working in four districts of Commercial Bank of
Ethiopia under Addis Ababa area and a randomly selected professional employee from the selected 20
branches of four districts of Commercial Bank of Ethiopia. Descriptive statistics, percentages
frequencies, mean and standard deviation were computed. Linear regression was computed to analyze
determinant factors of job satisfaction. Linear Regression analysis of data across demographic variables
yielded that job-satisfaction show statistically significant variation across marital status and educational
level (Bachelor degree holders have more satisfaction than others) with P-value < 0.05.Positive
relationships were found out between overall levels of job satisfaction and nature of job, career
advancement, pay and benefit and interpersonal relationships with P-value<0.05.The study concluded
that almost half of the employees get satisfaction in their job with an overall level of job-satisfaction of
57.6%,
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Keywords
Job satisfaction, Bank employees