Assessment of Employees’s Training Practice the Case Study of Ethio Telecom
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Date
2016-05
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Addis Ababa University
Abstract
This study aims to explore the current practices that are encountered during the process of training in ethio telecom. It is a description of all the issues concerning Training practices in terms of how the training process is conducted (how training needs are assessed, how Training is designed and set objectives, how training is delivered and how training programs are evaluated); This study aims to investigate problems and challenges that face training activities and searches for practical suggestions to improve the effectiveness of these activities. The research has adopted a multi-methods approach. The data were gathered through a combination of both semi-structured interviews with 12 top and middle level managers and a questionnaire addressed to the randomly selected employees of the organization who have better knowledge and are more experienced about the organization. A purposive sampling method was used in choosing the participants of this study. In total, 12 top and middle managers and 355 employees took part in the study. The study reveals that, mainly in the organization, there is an absence of systematic employee training needs assessment and because of the low commitment of top managers; there is ineffective procedures for evaluation. The company highly depend only on off-the-job training delivery methods, namely lectures methods. To improve training effectiveness the researcher recommends many actions and decisions which need to be undertaken. Finally; ethio telecom should have to conduct each and every process properly. The existence of training programs in place by itself doesn't assure the effectiveness of the training program unless it is supported by systematic training process. Therefore, since each processes are interrelated they need to be conducted with due care. On time delivery of the training should also be given the necessary attention in order to make the training practice effective and productive.
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Human Resource