An Assessment of the Implementation of Business Process Reengineering (BPR) in Education Sector: The Case of Oromia Education Bureau
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Date
2009-06
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Addis Ababa University
Abstract
The purpose of the study was to assess the practice of business process reengineering (BPR)
implementation in Oromia Education Bureau. The assessment attempts to examine the extent of
business process reengineering planning and preparation, the implementation practices and
BP R management, the achievements and chall?nges of the program. To accomplish this purpose,
the study employed a descriptive survey method which is supplemented hy qualitative research
method to enrich the data. With this respect, top executive, team leaders, implementers and job
performers/workers were the major source of data in the study. The data gathering instruments
include questionnaires, interview guide, focus group discussions, work process observations and
document analysis. All the close-ended questions of the questionnaires were analyzed
quantitatively using frequency count and percentage and interpreted in light of available
literature where as the data obtained from other open-ended questions, interview guide, work
process observation and document analysis were qualitatively described to supplement the
quantitative data. The study revealed that although the program has achieved some
improvements, the status of the business process reengineering implementation practice was
unsatisfactory. With this respect implementers lacked trainings related to business process
reengineering and its implementation, consistent guidelines, and involvement of different bodies
in the planning of the program were common problems. The program was not managed properly
even though the study showed that the program is monitored and evaluated adequately. The
Program has also brought significant improvements in the areas of speed of decision making,
clear vision, hierarchical level reduction, and customer satisfaction. Furthermore; the study
revealed that the program suffered from problems such as lack of adequate communication, lack
of experience, lack of information technology facilities, lack of resources, lack of comfortable
office, lack of training, and reinforcements which are challenges to the business process
reengineering program. Finally recommendations were made based on the results of the study.
The points of recommendations include: assembling a change management team as soon as
possible, increasing the communication practice by publishing internal newspaper, establishing
formal access to information, and conducting meetings with employees, to revising ยท
implementation action plans, preparing satisfYing and comfortable office layout, providing
employees with update iriformation technology equipment and trainings, and adjusting the salary
of those workers who work under several responsibilities with old scale salary. Thus problems
related to communication, lack of training experience, technology update, uncomfortable office
arrangement and lack of reiriforcement (payments) need immediate improvement for effective
functioning and success of the business process reengineeringprogram.
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Keywords
Implementation of Business Process