An Assessment of the Implementation of Business Process Reengineering (BPR) in Education Sector: The Case of Oromia Education Bureau

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Addis Ababa University


The purpose of the study was to assess the practice of business process reengineering (BPR) implementation in Oromia Education Bureau. The assessment attempts to examine the extent of business process reengineering planning and preparation, the implementation practices and BP R management, the achievements and chall?nges of the program. To accomplish this purpose, the study employed a descriptive survey method which is supplemented hy qualitative research method to enrich the data. With this respect, top executive, team leaders, implementers and job performers/workers were the major source of data in the study. The data gathering instruments include questionnaires, interview guide, focus group discussions, work process observations and document analysis. All the close-ended questions of the questionnaires were analyzed quantitatively using frequency count and percentage and interpreted in light of available literature where as the data obtained from other open-ended questions, interview guide, work process observation and document analysis were qualitatively described to supplement the quantitative data. The study revealed that although the program has achieved some improvements, the status of the business process reengineering implementation practice was unsatisfactory. With this respect implementers lacked trainings related to business process reengineering and its implementation, consistent guidelines, and involvement of different bodies in the planning of the program were common problems. The program was not managed properly even though the study showed that the program is monitored and evaluated adequately. The Program has also brought significant improvements in the areas of speed of decision making, clear vision, hierarchical level reduction, and customer satisfaction. Furthermore; the study revealed that the program suffered from problems such as lack of adequate communication, lack of experience, lack of information technology facilities, lack of resources, lack of comfortable office, lack of training, and reinforcements which are challenges to the business process reengineering program. Finally recommendations were made based on the results of the study. The points of recommendations include: assembling a change management team as soon as possible, increasing the communication practice by publishing internal newspaper, establishing formal access to information, and conducting meetings with employees, to revising · implementation action plans, preparing satisfYing and comfortable office layout, providing employees with update iriformation technology equipment and trainings, and adjusting the salary of those workers who work under several responsibilities with old scale salary. Thus problems related to communication, lack of training experience, technology update, uncomfortable office arrangement and lack of reiriforcement (payments) need immediate improvement for effective functioning and success of the business process reengineeringprogram.



Implementation of Business Process